Delivery & Returns Policy​
Delivery Policy
Delivery Policy
At PureVain, we aim to provide a seamless and reliable delivery experience for our valued customers. This Delivery Policy outlines the terms and conditions related to the delivery of our products.
Order Processing
All orders are typically processed within one business day (excluding weekends and holidays). Processing times may vary based on the availability of the products and order volume.
Methods
We offer standard shipping to destinations within UK via our trusted shipping partners. Shipping times and costs will vary depending on your location.
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Shipping Times
Estimated delivery times will be provided at the time of purchase. Please note that these are approximate and subject to change due to unforeseen circumstances, such as weather or carrier issues.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
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Delivery Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Delivery Confirmation
Orders will be considered delivered when the carrier's tracking system indicates that the package has been successfully delivered to the address provided.
Damaged or Lost Shipments
In the event of a damaged or lost shipment, please contact our customer support team at purevainfamily@gmail.com within 7 days of the estimated delivery date. We will work with you to resolve the issue promptly.
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Refused or Undeliverable Packages
If a package is refused by the customer or deemed undeliverable by the carrier, we will attempt to reship the package after confirming the correct address with the customer. Additional shipping charges may apply.
Contact Us
If you have any questions or need assistance related to our delivery policy, please contact our customer support team at purevainfamily@gmail.com
Returns Policy
Returns Policy
Thank you for shopping with PureVain! We want you to be completely satisfied with your purchase. If you are not, we're here to help.
Returns
We accept returns within 14 days of the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Exemptions
Please note that certain items are exempt from being returned. These include:
Items that have been worn or washed.
Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Any item that is returned more than 14 days after the purchase date.
Return Shipping
We understand that our customers appreciate having options, especially when it comes to finding the perfect fit. However, as a small start-up, we kindly ask our valued customers to cover the cost of return shipping. Regrettably, we are unable to provide reimbursement for the delivery or shipping fees associated with returned items.
We appreciate your understanding and support as we continue to grow our brand. If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team. Your satisfaction is essential to us, and we're here to assist you in any way we can.
How to Initiate a Return
To initiate a return, please follow these steps:
• Contact our customer support team at purevainfamily@gmail.com to request a Return Authorization (RA) number.
• Package your item securely, including a copy of the packing slip and the RA number.
• Ship the package to the address provided by our customer support team.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 14 (FOURTEEN) calendar days from the date on which we receive the returned Product(s), as processing times may vary.
Contact Us
If you have any questions about our returns policy, please contact our customer support team at purevainfamily@gmail.com